Jonathan Miller
Regional Account Manager @Expeditors
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WORK HISTORY
Regional Account Manager @Expeditors
Portland, OR, US
Leverage analytical and people skills to build customer loyalty, drive revenue growth, and reduce costs• Direct complex projects with teams across the globe to meet customers’ KPIs• Integrate business acquisitions into customers’ supply chain model while maintaining 97% on-time performance • Manage quarter-end peak shipments and successfully pull forward an average of $250 million in customer orders via early delivery• Analyze and present data and prepare regular reviews for customers’ executives and management teams to anticipate, identify, and resolve issues
EDUCATION
University of Oregon
Bachelor of Science (BS), Political Science and Government
SKILLS
ABOUT JONATHAN MILLER
I’m an Account Manager with Expeditors International, a Fortune 500 global logistics company with over 250 locations, employees, and $6.9B in revenue in 2017. I manage the movement of international freight, figuring out the most efficient and cost-effective way to transport our customers’ goods from Point A to Point B by truck, train, ship, or aircraft.I started in 2006 as a Customs Brokerage Agent, and moved into account management in 2009. I also served as a Product Manager for almost two years. In my current role, I manage a lot of complex projects with international teams, implementing long-term process improvements, anticipating and resolving issues, and nearly always achieving on-time delivery. I’m a big fan of using data to gain insight into and solve customers’ problems. My advanced skills in MS Excel help me present data in a way that facilitates productive conversations. I enjoy building rapport with our customers and achieving trusted advisor status. I’m pretty involved on the sales side, but my first goal is to listen to customers and figure out how they can be successful. My skillset includes account management, B2B relationships, supply chain logistics, operations, data-driven decision making, sales support, customer retention and upselling, meeting facilitation, and team development and supervision.
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