Jonathan Melvin
PropTech Customer Success Leader
- Role
- Director, Customer Success at Realpage
- Location
- Winchester, CA, US
- LinkedIn followers
- 500 followers
About Jonathan Melvin
I empower team members to do their best through collaborative analysis. I am dependable and adaptable when issues arise while emulating calm persistent when roadblocks present themselves while providing a comfortable and safe environment to deliver ideas.
Experience
Director, Customer Success
Jan 2025 — Present
Started a \"Step Up\" series to improve Success team\'s understanding of product- Built a program to identify early tagalong risk for other product churning that will impact covered solutions- Worked with Implementation to rebuild add and cancel process to capture information more efficiently and identify trends in reasons for cancels with long-tail customers
Education
San Diego State University
Bachelor of Arts (B.A.), Economics
2007 — 2012
Harvard University
Master of Liberal Arts (MLA), Business Administration and Management, General
2015 — 2019
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