Jonathan Mason

IT Manager - Emea @Svitzer

County Durham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2022 — Present

IT Manager - Emea @Svitzer

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Middlesbrough, GB

Role:Responsible for managing EMEA based IT team (Dubai, Copenhagen, Middlesbrough), hardware and application support, IT infrastructure, telephony for UK operation centre, contract handling + admin for EMEA mobile estate as well as IT procurement. Ultimately responsible networking services across all operations are highly available and effectively managed.Team: Responsible for managing a close-knit team of 4 technicians based in Middle East and Europe supporting global IT operations.Promoting efforts within the team to ensure resources are best allocated and utilised. Daily collaboration with Global IT team for Svitzer global IT operations.Infrastructure:Focusing on provisioning & support for infrastructure and workplace support services.Responsible for high availability of all IT infrastructure including Cisco Meraki & Ubiquiti Routers, Cisco Meraki & Ubiquiti Switches & APs, Mitel telephony and Cradlepoint router estate.Administration of MS Azure services & MS licensing.Administration of Zscaler private access & internet security services.Project Management:Leading various IT projects with successful delivery on time and within budgets. Ensuring provider compliance with Svitzer & Maersk Groups procurement and cyber security policies.Further assisting in other global projects to ensure successful regional implementations.

EDUCATION

2017 — 2020

University of Sunderland

Bachelor of Science - BS, Computer Software Engineering

SKILLS

TroubleshootingComputer RepairPrintersComputer HardwareMicrosoft OfficeComptia a+Windows IntuneCisco RoutersWindowsTechnical SupportHelp Desk SupportCustomer ServiceRouter ConfigurationOperating SystemsSccmActive DirectoryCisco MerakiWindows ServerItil V3 Foundations CertifiedSwitchesWindows 7AntivirusMicrosoft Exchange

ABOUT JONATHAN MASON

Experienced Technical IT Manager with a demonstrated history of working in the maritime industry. Skilled in security, networking, cisco meraki, hardware repair, troubleshooting, C# programming and Microsoft Azure & Intune. IT professional with a first class computer science degree focused in software engineering & cybersecurity from the University of Sunderland.

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Jonathan Mason — IT Manager - Emea at Svitzer in County Durham, GB | Unifers