Jonathan Marquez
Committed | Professional | IT Support Specialist II @ Meta | Troubleshooting | Microsoft Suite | Year Up Alumni
- Role
- Support Specialist Ii at Meta
- Location
- Queens, NY, US
- LinkedIn followers
- 500 followers
About Jonathan Marquez
My journey started with Year Up, where I launched my career learning about IT support. I…
Experience
Support Specialist Ii
Feb 2024 — Present · New York, NY, US
Configuring and setting up Windows and Mac laptops/desktops using Chef to ensure security compliance. Installing essential productivity software (Outlook, Chrome, Adobe), printers, and peripherals, resulting in improved system functionality and seamless user experience across departments.• Documenting troubleshooting steps and resolutions in Salesforce, linking related cases to enhance case visibility and support efficiency. Collaborating with 4+ cross-functional teams daily to deliver high-impact support to Physical Security, Engineers, and VPs, contributing to a 98% customer satisfaction score. • Supporting the deployment and configuration of iOS and Android mobile devices using Ivanti GO. Enforcing MDM compliance and setting up multifactor authentication (DUO, FIDO2) to ensure authorized user access.• Optimized internal wiki content with informative feedback to improve engagement and reduce support requests.
Education
Year Up United
Information Technology
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