Jonathan M.
Business Operations & Transformation Leader | P&L Oversight | Strategic Growth & Cross-Functional Leadership
- Role
- Head of Care Readiness, Us Mobile (Senior Manager, Business Operations, Readiness & Enablement) at Samsung Electronics America
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Jonathan M.
Strategic Business Operations and Transformation Leader with 15+ years of experience…
Experience
Head of Care Readiness, Us Mobile (Senior Manager, Business Operations, Readiness & Enablement)
Apr 2020 — Present · Plano, TX, US
Progressive roles: Senior Manager, Business Operations & Readiness | Senior Manager, Sales Enablement & Strategic Programs | Regional Senior Manager, Field Operations)• Own strategic direction and execution of the Care Readiness function for Samsung’s US Mobile division, ensuring operational alignment, market readiness, and superior customer experience for multi-billion-dollar product launches• Direct national readiness operations across customer care, retail, and digital channels, driving scalability, service excellence, and operational efficiency• Lead P&L oversight for a $20M+ portfolio, aligning budget strategy, forecasting, and resource allocation with organizational growth targets• Design and enforce enterprise-level operational frameworks, including SOPs, governance processes, and communication protocols adopted across US Mobile to streamline execution and reduce cycle times• Drive analytics and performance measurement strategy, establishing KPI dashboards and reporting for 800+ sales professionals and 40K+ active users to enable C-suite decision-making• Champion cross-functional collaboration with Product, Marketing, Sales, and Care leadership to deliver seamless readiness, resolve operational risks, and accelerate go-to-market execution• Build and develop senior leadership talent within the Care Readiness team, instilling a high-performance culture focused on innovation, accountability, and customer-first outcomes
Education
Southern New Hampshire University
Business Administration, Management and Operations
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