Jonathan Loaiza
IT Associate @Kaufman Borgeest & Ryan LLP
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WORK HISTORY
IT Associate @Kaufman Borgeest & Ryan LLP
New York, NY, US
Provide end-to-end technical support for 500+ end-users, covering the full endpoint ecosystem: desktops, laptops, mobile devices, scanners, network/desktop printers, Mitel/Poly phones, and video conferencing systems.•Administer Active Directory by creating and managing user accounts, computer accounts, security groups, and distribution groups; perform password resets, account unlocks, and deactivations.•Set up and support video conferencing equipment, projectors/screens, and meeting laptops for depositions; manage loaner desktops and laptops for remote and in-office staff.•Diagnose and resolve software and hardware issues in person, remotely, and over the phone using industry-standard remote access tools.•Support a wide range of technologies, including Windows 7–11, macOS, Zoom, Microsoft Teams, iManage Work, RSA, Outlook, Citrix, and Parallels.•Image and deploy computers, replace graphics cards, memory, and hard drives, and perform break/fix repairs on desktops, laptops, monitors, and peripheral hardware.•Collaborate with third-party vendors to troubleshoot and resolve escalated technical issues.•Manage and track outstanding service requests to ensure timely and accurate resolution.•Administer the firm’s Document Management System (iManage Work), including provisioning users, assigning permissions, and supporting daily operations.•Participate in group initiatives and firmwide projects involving software rollouts, server upgrades, telephony enhancements, and hardware improvements.•Provide remote support for employees experiencing issues with mobile devices, Outlook, Exchange, and other firm systems using secure remote-control tools.•Deliver technical support for firm-issued mobile devices, including troubleshooting and resolving both hardware and software issues. •Administer asset management tools to track IT devices and ensure inventory accuracy. Manage device lifecycle, including setup, maintenance, and decommissioning.
EDUCATION
The Brooklyn Adult Learning Center
Comptia A + cetification, Information Technology
Chrome Institute
TASC, Adult High School/Secondary Diploma Program
ABOUT JONATHAN LOAIZA
I am an experienced IT professional with a strong background in a variety of technologies and industries. I have a proven track record of success in managing projects, implementing solutions, and providing technical support. My skills include expertise in networking, operating systems, and software development, as well as a deep understanding of security and compliance. I am a highly organized and detail-oriented individual, able to work well under pressure and effectively manage multiple tasks and deadlines. I am also a strong communicator and team player, able to collaborate effectively with both technical and non-technical stakeholders. I am always eager to learn new technologies and stay up-to-date with industry trends and best practices.
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