Jonathan Laychak

About Jonathan Laychak

As an Experience Design Principal, I support a Process-focused practice dedicated to reimagining how work gets done across the enterprise. I work alongside talented teams to question how things are done today and explore better ways forward — with a human-centered approach that keeps both clients and colleagues at the core of every decision. By blending design thinking with a strategic systems perspective, we push beyond incremental improvement to drive meaningful transformation.Professional Profile- Proven leader within Customer Experience (CX), Product Management, Project Management, Lean Management, Agile Software Development, and Strategic Initiative focused roles with the ability to establish a vision, effectively tell its story, execute to deliver value, and measure success- Experienced in Agile, Product, Customer Service, Bank Operations, Lending Operations, Financial Services, and human centered design, I combine my skills to develop high performing teams, implement the best possible solutions, and drive positive change.Skills: Customer Experience Leadership, Product Strategy and Design, Coaching and Mentoring, Cross-functional Team Leadership, Product Ownership, Product Management. Project Management, Agile, Scrum, Root Cause Problem Solving, Design Thinking, Human-Centered Design, Relationship Building, Stakeholder Engagement and Management, Innovation, Risk Taking (while Risk Managing), Organizational Change Management, and most importantly, Positive Mental AttitudeCertifications: PMI Project Management Professional (PMP)Scrum Alliance Certified Scrum Product Owner (CSPO)SAFe Product Owner/Product Manager (POPM)Lean Six Sigma (Green Belt)eCornell Product Management CertificateeCornell Growth Marketing Certificate

Experience

1. Experience Design Principal

   PNC

   Mar 2026 — Present · Pittsburgh, PA, US

   Joining PNC Bank\'s Experience Integration and Strategy team as Experience Design Principal, building a Process-focused practice dedicated to reimagining how work gets done across the enterprise- I\'ll be working alongside talented teams to question how things are done today and explore better ways forward — with a human-centered approach that keeps both clients and colleagues at the core of every decision- By blending design thinking with a strategic systems perspective, we push beyond incremental improvement to drive meaningful transformation.

Education

• Carlow University

  Bachelor of Arts (BA), Creative Writing, English

  2003 — 2006

• Carlow University

  MBA, Business Administration - Leadership and Management

  2016 — 2018

• University of Pittsburgh

  Bachelor of Arts (BA), English Language and Literature, General

  2001 — 2003

Skills

• Project Management
• Microsoft Office
• Lean Transformation
• Change Management
• Management
• Banking
• Risk Management
• Process Improvement
• Leadership
• Microsoft Excel
• Financial Analysis
• Call Centers
• Financial Services
• Customer Service
• Retail Banking
• Credit
• Lean Six Sigma
• Operations Management
• Lean Management
• Business Process Improvement