Jonathan Kim
Customer Success Manager, Strategic @Sprout Social, Inc.
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WORK HISTORY
Customer Success Manager, Strategic @Sprout Social, Inc.
Manage portfolio of strategic enterprise accounts across media, retail, and technology sectors, achieving 95% retention rate through proactive value delivery and executive relationship management• Lead executive business reviews (QBRs) with C-level stakeholders, quantifying platform ROI, social media campaign performance, and strategic impact to drive renewal and expansion decisions• Partner cross-functionally with Sales, Product, and Marketing teams to identify growth opportunities and deliver seamless customer experiences• Serve as voice of customer, synthesizing usage data, campaign metrics, and qualitative feedback to influence product roadmap priorities and feature development• Proactively monitor adoption signals and usage patterns across seat-based products, executing targeted enablement strategies to maximize value realization from contracted commitments
EDUCATION
UC San Diego
Bachelor's degree, Communication and Media Studies
SKILLS
ABOUT JONATHAN KIM
As a customer success expert with over nine years of experience, I have a passion for nurturing and growing relationships with strategic accounts across various industries and platforms. My mission is to deliver exceptional customer service, satisfaction, and retention, while driving value and growth for my clients and organization.In my most recent role as an Enterprise Customer Success Manager at Dutchie, I leveraged my strong presentation and communication skills to engage with and onboard large-scale customers, ensuring their smooth adoption and integration of the company\'s online cannabis marketplace. I also partnered with cross-functional teams to provide feedback, insights, and solutions to enhance the product and customer experience. Thanks to my relationship building and problem-solving skills, I was able to achieve optimal outcomes and loyalty for my portfolio of accounts, resulting in increased revenue and referrals.
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