Jonathan Kennedy
- Role
- Sr Technology Specialist at Evolve Bank & Trust
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Jonathan Kennedy
My goal is to help people solve their Troubleshooting concerns. I enjoy working with end…
Experience
Sr Technology Specialist
Dec 2018 — Present
Support for all hardware and software issues for the company Genesys Cloud CX - Assisted in migration from Cisco Call Manager to Genesys Cloud and Performed daily administrative tasks to ensure smooth operations and optimal performance Sentinel 1 - Managed administrative duties and support functions Cisco Call Manager - Provided comprehensive administrative support on a daily basis Cisco Unity - Provided comprehensive administrative support on a daily basis Cisco Meraki - Monitored network outages and ensured timely resolution SharePoint - Administered user permissions and access control, while maintaining data security and integrity Azure Active Directory - Managed user permissions and access control, ensuring proper authorization and security Zendesk Admin - Handled all administrative duties and support functions
Skills
- Help Desk Support
- Visio
- Citrix
- Organization
- Communication
- System Deployment
- Software Installation
- Project Planning
- Operating Systems
- Printers
- Active Directory
- Os X
- Tightvnc
- Strategic Planning
- Lotus Notes
- A+
- Dameware
- Team Leadership
- Windows 7
- Hardware Support
- Troubleshooting
- Outlook
- Networking
- Cisco Routers
- Windows Xp Pro
- Teamwork
- Access
- Network Hardware
- Ip Pbx
- Firewalls
- Cisco Ios
- Maintenance
- Teamviewer
- Computer Hardware
- Ticketing Software
- Ccent
- Lan-Wan
- Linux
- Support Magic
- Wlan
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