Jonathan Juliano

About Jonathan Juliano

As the COO and co-founder of Leading Edge Connections (LEC), a virtual call center, and your partner for elevating customer engagement and satisfaction, I am passionate about delivering exceptional customer experiences and driving business growth. With over two decades of call and contact center executive leadership, I have a deep understanding of the industry and a proven track record of optimizing processes, implementing technology, and building successful businesses.At LEC, we leverage the latest technology and best practices to create efficient and effective workflows and prioritize customer satisfaction at every step of the way. Our team members are empowered to deliver outstanding results and exceed our client\'s expectations, which has helped us build a culture of excellence.Prior to co-founding LEC, I was a co-founder, Chairman, and CEO of RR Group, a multi-site BPO call center where I worked with clients across a variety of industries. At RR Group, I led the company through a successful exit, achieving significant financial returns for our investors and creating a lasting impact in the call center industry. This experience has provided me with a unique perspective on entrepreneurship and business strategy, which I bring to every opportunity I pursue.As a CX and call center innovator, I am always looking for new ways to improve customer experiences and drive business growth. I am also the host of Brandslaughter podcast, your go-to show for perfecting your brand’s sales strategies and customer service experiences to bring your business to the next level.I\'m excited to connect with professionals in the call and contact center industry and explore opportunities to collaborate and innovate. If you\'re interested in learning more about LEC or discussing potential collaborations, please feel free to reach out.

Experience

1. Co-founder & Chief Operating Officer

   Leading Edge Connections, LLC.

   May 2018 — Present · Buffalo, NY, US

   Leading Edge Connections, LLC. is a specialty provider of contact center services for a number of emerging industries and companies. We provide a full range of inbound and outbound contact center services in a 24/7 VIRTUAL environment. Our core service channels are voice, chat, email, text, and social media for sales, customer support, back office, and technical support projects.A full-service virtual Contact Center Solutions company built for the NOW & designed to redefine the business experience. We partner with clients to drive better business outcomes with best-in-class retail and wholesale customer acquisition, customer engagement, customer care, social media support management, full chat engagement, technical support and everything in between. We are technologically agnostic and can provision our client partners with custom first-class solutions to improve their overall customer and operational experience.Building on the belief that we can recruit, train, hire and execute with top talent, we are 100% virtual! Which means all our agents work from home and there are ZERO buildings. The world is our office which allows us to meet our clients where they are and maximize geographical benefits.We are uniquely built to work with any size of organization who has a desire to take their customer experience to the Leading Edge of Success.Our specialties are:B2B Sales (wholesale & retail)Sales Development/Appointment SettingCustomer ServiceOrder SupportTeleSalesOnline Chat Support & SalesSocial Media Management & SupportTechnical Support Levels 1 & 2And much more!https://lec4you.com

Skills

• Microsoft Word
• Team Leadership
• Funding
• Credit Management
• Relationship Management
• Outsourcing
• Business Process Improvement
• Analytics
• Business Strategy
• Customer Retention
• Mergers
• Customer Experience
• Start-Ups
• Financial Risk
• Strategic Planning
• Operational Risk Management
• Debt
• Dialers
• Sap
• Change Management
• Customer Satisfaction
• Call Center Development
• New Business Development
• Executive Management
• Business Planning
• Mergers & Acquisitions
• Strategy
• Policy
• Teamwork
• Banking
• Budgets
• Finance
• Performance Management
• Financial Services
• Crm
• Loan Servicing
• Management
• Restructuring
• Management Consulting
• Program Management