Jonathan Ingram
Technical Consultant and Solution Reliability Engineer at FINEOS
- Role
- Technical Consultant Solution Reliability Engineer at Fineos
- Location
- Woodstock, GA, US
- LinkedIn followers
- 500 followers
About Jonathan Ingram
WORK HISTORY FINEOS - Atlanta, GA Technical Consultant and Solution…
Experience
Technical Consultant Solution Reliability Engineer
Oct 2019 — Present
Implement, develop, and test configuration enhancements across our Admi Suite platform utilizing RESTful API/Mock Services. • Demo custom development/CR work from Dev team per sprint with client and key business stakeholders • Collaborate with key PMs and Cloud Ops to coordinate and execute deployments across Dev, QA, UAT, and PROD utilizing AWS and Jenkins. • Triage critical Production defects on our L2 support team utilizing resources from Data Engineers, Business, Product and Dev teams to meet strict SLA deadlines. • Document and update processes when needed.
Education
DeVry University
Associate Applied Science, Electronics and Computer Technology
1999 — 2001
Skills
- Knowledge Base
- Microsoft Excel
- Credit Cards
- Java Applets
- Credit Card Transaction Processing
- Internet Recruiting
- Technical Support
- Sharepoint
- Applicant Tracking Systems
- Equipment Installation
- Dependable Team Player
- Html 5
- Network Installation
- Music Production
- Knowledge Sharing
- Mobile Technology
- Software Documentation
- Contract Recruitment
- Mobile Devices
- Logic Studio
- Website Development
- Servers
- Teamwork
- Remote Troubleshooting
- Stratus
- Wireless Networking
- Fruity Loops
- Apple Safari
- Photoshop
- Windows Xp
- Software Installation
- Web Applications
- Mobile Internet
- Staffing Services
- Computer Hardware Installation
- Computer Hardware
- Adobe Creative Suite
- Help Desk Support
- Databases
- Call Logging
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