Jonathan Howes
Research & Insight Manager @British Gymnastics
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WORK HISTORY
Research & Insight Manager @British Gymnastics
As Manager of the Data Analyst Team at British Gymnastics, I spearhead our strategy with comprehensive research and actionable insights. My leadership encompasses market and social research projects, transforming diverse data sources into strategic recommendations that guide business decisions and product management. I oversee the implementation of advanced reporting systems using Microsoft and Qlik products, transitioning seamlessly from QlikView to QlikSense SaaS.Key ResponsibilitiesLead the Insight Strategy:• Regularly review and update the Insight Strategy.• Deliver on the objectives of the Insight Strategy.• Report on KPIs.• Stay abreast of emerging research and insight techniques.Manage External Suppliers:• Oversee budget management and make expenditure recommendations.• Commission and manage research projects.• Ensure project deliverables meet quality standards and deadlines.Support the Customer Experience Programme:• Generate customer insights through various sources.• Manage customer satisfaction research, including surveys and journey mapping.• Champion customer perspectives and maintain impartiality in all activities.Oversee Internal Research Services:• Respond to research requests and prioritise projects.• Design methodologies to meet research objectives.• Collaborate across departments to influence thinking and provide actionable recommendations.• Manage the British Gymnastics Insight Community.• Serve as the expertise point for all Research and Insight matters.
EDUCATION
University of Staffordshire
Bachelor of Arts (B.A.), Business Studies
SKILLS
ABOUT JONATHAN HOWES
With significant insight and managerial experience in data management and analytics across various sectors, I am an enthusiastic and proactive leader who thrives under pressure. My logical and analytical approach enables me to tackle challenges effectively, ensuring that I deliver results through excellent influencing and people development skills.As a leader, I focus on empowering, developing, and motivating team members to achieve long-term success and meet targets. I excel in high-stakes situations, using a data-driven mindset to inform strategic decisions and drive business improvements. My passion for continuous learning and improvement keeps me at the forefront of emerging trends and technologies in the industry.Personal Traits:Integrity, resourcefulness, commitment, and teamwork are the cornerstones of my professional ethos. My passion for learning and gaining new skills allows me to adapt to various challenges and applications. I am actively seeking a new challenge to broaden my horizons further.Professional Development:• Team Leadership (‘Prepare to take the Lead’ course)• Caterpillar Leadership Assessment Centre (Top Position)• Completed a personal development program using Gallup\'s StrengthsFinder 2.0• Six Sigma• Prince 2 - Foundation Level• LEAN Champion• ERP/CRM Champion• Change ManagementSkills/Technical Proficiency:• Microsoft Office – Advanced (Excel, Access, PowerPoint, Word, Outlook)• Publisher• Power BI• Microsoft MapPoint• Microsoft Visio• SQL• AS400• SAP• COGNOS• VBA• SSMS• Microsoft Great Plains• QlikView/QlikSense• InspHireAnalytical Skills:• Business Analysis• KPI Reporting• Process Mapping• Documenting Procedures• Change Management• Interpersonal and Problem-Solving Skills:• Competitive Intelligence• Continuous Improvement (CI)• Troubleshooting• Problem-Solving• Analytical• Adaptable• Quick to Learn
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