Jonathan Hinds

Warehouse Systems Manager @Matalan

Knowsley, GB

Product Owner for Manhattan WMS across two distribution centres, with overall responsibility for the management of DC systems functions. Leading a multi-disciplinary team while driving continuous improvement and ensuring operational resilience through effective system governance.Key responsibilities & achievements include-Line management of a nine-person team, including UAT testers, a Test Manager, Configuration Specialist, and Project PMO-Accountable for Manhattan WMS product ownership, overseeing backlog prioritisation, stakeholder engagement, and the delivery of strategic system enhancements-Leads the business-as-usual continuous improvement roadmap, with a focus on operational stability and long-term capability development-Workstream lead for Configuration, Testing and ELS within the network-wide Manhattan Active WMS transformation programme-Drove the requirements gathering, integration workshops, and design reviews for a dynamic buffer solution aimed at optimising throughput and space utilisation-Manages the end-to-end defect lifecycle, including triage, root cause analysis, resolution coordination, and stakeholder communication-Owns downtime management processes, ensuring efficient incident response, system recovery, and minimised operational disruption

St Michael's Church Of England High School

GCSE