Jonathan Harrison Cemap Cerer
Head of Savings Operations @Bath Building Society
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WORK HISTORY
Head of Savings Operations @Bath Building Society
This role is crucial in leading the management of Bath Building Society’s Savings Operations, ensuring the delivery of excellent service to both members and customers efficiently. The role also involves supporting the growth of the Savings customer base while effectively managing related operational risks and costs. Additionally, the position encompasses overseeing the Savings customer journey experience and enhancing the capability for delivering Savings products both face-to-face and digitally.
EDUCATION
Somerset College of Arts and Technology
BTEC National Diploma in Business and Finance
The Chartered Banker Institute
Chartered Banker Institute’s (CBI)
LIBF
Certificate in Retail Banking - Conduct of Business (CertRBCB)
LIBF
CeRAR, Certificate in Regulated Equity Release
LIBF
Certificate in Business Banking and Conduct (Cert BBC)
King Richards School - Dhekelia - Cyprus
High School, GCSE's
LIBF
Certificate in Mortgage Advice and Practice (CeMAP)
ABOUT JONATHAN HARRISON CEMAP CERER
A highly motivated financial professional with 25 years of experience in Client Relationship Management, Retail Branch Banking, Remote Management, and regulated lending. I have an inspiring leadership style, which I have utilised to enthuse, coach, develop, and mentor teams to deliver brand-leading customer service.Working across the South of England and Wales in the constantly evolving financial industry, I have built, led, and motivated teams through significant change and uncertainty. The frequency and pace of change within the financial sector have required me to be adaptable and ready to embrace fluctuations in business aspirations and directions regularly.I employ a collaborative management style while providing clear direction when appropriate. I embrace new ideas and pride myself on effective implementation. I consistently push boundaries and introduce new ideas, which have been implemented on both regional and national levels.Throughout my career, I have ensured that my teams remain positive, focused, and passionate while delivering outstanding results in customer advocacy, colleague engagement, and business growth. I have achieved these results while adhering to FCA regulatory requirements and operating within budgetary constraints, including business cost reductions.
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