Jonathan Grimes

Devops Engineer i @Securus Monitoring

Orchestrated the planning, design, and deployment of scalable information technology/DevOps strategies, projects, and solutions (e.g, those related to multiregional systems/servers/infrastructures builds, setups, releases/deployments, administration, management, integrations, coding, automations, and updates) to optimize business processes/efficiency levels while protecting privileged, confidential, and sensitive intelligence, maximizing uptime, improving quality, ensuring compliance with regulatory mandates, and driving consistency across multiple environments. Promotion from Tier 3 Technical Support. Consistently Maintained a 99.8%+ Uptime While Managing 232 Servers, Six Environments, and 27,045 Devices Across North America (the US and Canada) to Achieve and Exceed Performance Benchmarks. Installed, configured, and maintained RPM packages and Linux Logrotate, tested solutions, identified, troubleshot, diagnosed, debugged, patched, and resolved issues/errors/alerts with applications, systems, infrastructures, hardware, and websites, backed up/updated INI files, and maintained currency in Linux, Jenkins, Orion, IIS app pools, MuleSoft/Anypoint Studio, and Saltstack. Built New Servers, including ETL, Gateways, SSVC, APIM, Cron, Perl Tools, Common Services, Kafka, PHP, SSVC, Nginx, Gotham gis/gtmc/gtmp. Minimized Employee Resistance/Pushback to Technology Change by creating/publishing technical documentation able to be interpreted by diversified audiences/staff members and capitalizing on the use of Confluence to share best practices/project progress. Maintained the Wallet Password for 18 Servers to Comply with Federal Information Security Management Act (FISMA) Standards. Annual Number of Server Password Changes: 90. Selected to Manage, Mentor, Coach, and Train the On-Call Team comprised of eight individuals in the rotation while empowering each one to seamlessly troubleshoot and resolve Orion alerts