Jonathan Goldberg

About Jonathan Goldberg

I am Jonathan Goldberg, the Guest Relations & Event Security Manager with Legends Global…

Experience

1. Guest Relations and Event Security Manager

   Paycom Center

   Nov 2024 — Present · Oklahoma City, OK, US

   Lead 300-400 part-time employees, including Event Security, Guest Relations, and Event Day Supervisors.• Interview, hire, train, and continuously develop employees.• Ensure that all Guest Relations & Event Security policies and procedures are followed.• Develop and implement policies, procedures, and training programs for Guest Relations & EventSecurity staff.• Create, distribute, and monitor deployment for Event Security and/or Guest Relations staff.• Utilize ABI Mastermind TMSS Workforce Management Software system to schedule employees and create deployments.• Ensure accurate timekeeping records and payroll is completed for all employees on time.• Create post-event reports and manage lost and found.• Create and facilitate productive, interactive, and engaging training programs.• Meet with show promoters to discuss guest services and event security needs.• Responsible for overall crowd management for events and assist with last-minute and/or emergency patron needs.• Enforce all building policies and procedures during an event to assure safety and security for all.• Serve as a point of contact for patron complaints and Guest Relations Supervisors & Event Security and Representative\'s concerns.• Work in conjunction with the ADA coordinator to ensure the needs of guests with disabilities are met and ensure overall ADA guidelines are in compliance.

Education

• University of Minnesota

  Bachelor of Science - BS, Sport Management