Jonathan Freeman

Systems Implementer & Trainer @Qsr Automations

London, GB

Summary:Delivering tailored Kitchen Display System (KDS) and EPOS solutions to hospitality groups across the UK and Europe, blending deep F&B experience with technical expertise to improve operations and guest service.Key Responsibilities & Contributions:Lead full-cycle implementations of QSR Automations’ KDS software across multi-site restaurant brands—consulting on design, configuration, installation, and go-live supportCustomize workflows using QSR Kitchen Builder software to reflect real-world kitchen structures, improving speed, accuracy, and communication in back-of-house operationsProvide hands-on training for restaurant teams and IT stakeholders, ensuring successful adoption and reducing post-installation support needsPartner with sales and technical teams to support bids, demos, and solution design—helping to win competitive deals and grow UK client baseApply UX/UI design principles to streamline user interaction with KDS and EPOS interfaces, enhancing usability and reducing onboarding frictionTroubleshoot complex implementation challenges, acting as a bridge between client needs and product capabilitiesTools & Tech:QSR Kitchen Builder | ConnectSmart Suite | EPOS Systems | Adobe Creative Suite | Microsoft 365 | Remote/On-Site ImplementationImpact:Played a key role in acquiring and retaining major clients through customized tech solutions and consultative deliveryContributed to the increase in UK-based adoption of QSR Automations through tailored system design and client advocacy

Weston Favell Upper School

A Levels, Law, Business Studies, Sociology, Graphic Design

University of Plymouth

Bachelor's Degree, Hospitality & Tourism Management