Jonathan Ford

Certified Ethical Hacker| Cyber Warrior |Air Force Veteran

Role
Customer Support Engineer at Kentro
Location
Cleveland, OH, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Jonathan Ford

Experienced Information Technology Field Technician with a demonstrated history of working in the information technology and services industry. Skilled in Domain Name System (DNS), Team Building, Software Installation, Networking, and Software Documentation. Strong information technology professional with a Bachelor of Applied Science - BASc focused in Information Technology from South University.

Experience

  1. Customer Support Engineer

    Kentro

    Nov 2025 — Present · Cleveland, OH, US

    Veterans Administration

Education

  • Voip Network Systems School, Sheppard AFB, Wichita Fall

    Information Technology

    2005 — 2006

  • Intellectual Point

    Cyber Warrior Program, Cybersecurity

  • Intellectualpoint

    CompTIA Security + 601, Cybersecurity

    2021 — 2021

  • Intellectualpoint

    Certified Ethical Hacker, Cybersecurity

    2021 — 2021

  • South University

    Bachelor of Applied Science - BASc, Information Technology

    2016 — 2018

Skills

  • Computer Hardware
  • Comptia Security+
  • Software Installation
  • Routers
  • Leadership Development
  • Tcp/Ip
  • Help Desk Support
  • Comptia
  • Dod
  • Windows 7
  • Computer Security
  • Technical Support
  • Customer Service Complaint Handling & Resolution Quality Control / Quality Assu
  • Network Security
  • 8 Year Cable/Telephone/Computer Technician
  • Printers
  • Team Building
  • Dns
  • Networking
  • Training
  • Testing
  • Team Leadership
  • Security Clearance
  • Troubleshooting
  • Quality Assurance
  • Windows
  • Wireless Networking
  • Software Documentation
  • Respected Builder and Leader of Customer-Focused Teams with Strong Work Ethic an
  • Operating Systems
  • IT Management
  • Dhcp
  • Microsoft Exchange
  • Network Administration
  • Information Assurance
  • Cisco Technologies
  • Active Directory
  • Hardware
  • Leadership
  • System Administration

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Jonathan Ford — Customer Support Engineer at Kentro in Cleveland, OH, US | Unifers