Jonathan Forbes
Director of Customer Success @Fathom Ai
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WORK HISTORY
Director of Customer Success @Fathom Ai
Formerly Avalanche Insights, Fathom launched in January 2023.Understand people in their own words. Text analytics for leaders who truly value customer, employee & public opinion. Fathom is trusted by market research agencies and leading brands who have transformed more than 20 million verbatim responses into actionable themes and insights, enabled by our technology that augments human capacity with AI assistance.
EDUCATION
University of North Texas
Bachelor of Arts, Political Science, History
SKILLS
ABOUT JONATHAN FORBES
Purpose-driven Customer Success leader with proven track record in building and scaling CS teams across early and late stage startups, SMB and enterprise companies.I\'ve had the privilege to spend more than a decade supporting clients with technologies that are improving business outcomes in research, customer experience, healthcare and sustainability.I believe we do our best work when we empower the voices around us, collaborate together, and continuously learn and iterate with an open and curious mind.
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