Jonathan Fleming
International Assignment Consultant II
- Role
- International Assignment Consultant Ii at Cartus
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Jonathan Fleming
Experienced Professional with a demonstrated history of working in the customer support…
Experience
International Assignment Consultant Ii
Apr 2022 — Present
Maintain an assigned caseload while providing single point of coordination for all phases of domestic internship relocation activities on behalf of the Client as outlined in contractual agreement • Answer inquiries by clarifying desired information, researching, locating, and providing information • Resolve problems by analyzing issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems • Identify and escalate priority issues per Client specifications by redirecting to the appropriate resource • Organize ideas and communicated messages appropriate to audience and situations • Follow-up and make scheduled check-ins to customers • Demonstrate knowledge of Cartus products and services in all interactions; deliver Cartus products and services to assigned customers according to Cartus and Client standards, programs and policies • Maintain and enhanced relationships with internal Cartus departments and external suppliers • Manage and maintain data within Cartus systems to adhere to Cartus and Client audit requirements • Identify areas of improvement; relating to services, processes and policies • Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments • Work effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations • Participate in special projects as neededMicrosoft Team | April 2022 - January 2023Raytheon Team | January 2023 - April 2023Insigna Team | April 2023 - Present
Skills
- Troubleshooting
- Account Management
- Sales
- Telecommunications
- Broadband
- Switches
- Sales Operations
- Telephony
- Lte
- Customer Service
- Customer Satisfaction
- Network Design
- Managed Services
- Voip
- Call Centers
- Ip
- Call Center
- Wireless Technologies
- Mobile Technology
- Mobile Communications
- Team Building
- Mpls
- Cdma
- Wireless
- Product Management
- Mobile Devices
- Wireless Networking
- Team Leadership
- Contact Centers
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