Jonathan Dsilva
Shopify
Brampton, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Present
@Shopify
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EDUCATION
2006 — 2007
Sheridan College
Business Administration, Management and Operations
2016 — 2017
University of Toronto Mississauga
Green Belt, Lean Six Sigma, Analysis and Functional Analysis
SKILLS
Speech Analytics.Relationship ManagementLeadershipProcess ImprovementBusiness AnalysisCustomer ServiceTeam BuildingManagementBusiness Relationship ManagementAnalysisCall CentersTeam LeadershipCredit CardsTeamworkBankingRisk ManagementRetail BankingCoachingCustomer ExperiencePerformance ManagementMicrosoft OfficeAnalytical SkillsStrategyChange ManagementTime Management
ABOUT JONATHAN DSILVA
Results-driven Customer Experience leader with expertise in Voice of the Customer (VoC)…
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