Jonathan Doan
Senior Consultant at North Rock Consulting
- Role
- Senior Consultant at North Rock
- Location
- Arlington, VA, US
- LinkedIn followers
- 500 followers
Experience
Senior Consultant
Sep 2022 — Present · Arlington, VA, US
o Develop dashboard and track Acquisition related issues and defects through the Customer Relationship Management (CRM) external Power BI dashboard o Provide NCA Contracting Leadership with Acquisition scorecard of tickets to track statuses and resolutions o Support NCA Contracting Service Community with Acquisition related questions within Momentum o Review Detailed Guides and Quick Reference Guides (QRGs) to develop supplemental detailed guides to aid users in completing transactional steps in Momentum o Develop FAQs and Helpful Hints for NCA Momentum users that will be shared via Microsoft Teams o Document and track issues from end user support requests o Review and identity documents and links on SharePoint site to confirm they’re accessible and available to view o Participate in Sustainment Training for NCA Contracting Service o Update Reference Guides to aide users in completing transactional steps within Momentum
Education
James Madison University
Bachelor of Business Administration - BBA, Computer Information Systems, Senior
2014 — 2019
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