Jonathan Dilling

About Jonathan Dilling

Experienced technology implementation specialist with 10+ years in hospitality and…

Experience

1. Implementation Specialist (Pms Deployment Coordinator)

   Hyatt

   Nov 2024 — Present · Chicago, IL, US

   Contracted through MMD Services, Inc. to coordinate the global deployment and onboarding of Oracle’s OPERA Cloud PMS system across Hyatt properties.Coordinate the global deployment and onboarding of Oracle’s OPERA Cloud PMS (SaaS) across Hyatt properties, ensuring a seamless transition from legacy Opera v5.6. Lead hotels through pre, mid, and post-implementation phases by managing detailed checklists, migration processes, and stakeholder communications.Facilitate training sessions, webinars, and deployment calls to drive end-user adoption and ensure successful change management. Monitor wave progress, identify risks, and implement mitigation strategies to meet project deadlines. Collaborate with Hyatt Deployment Leads, internal technical teams, and 3rd-party vendors to optimize service delivery.Provide ongoing customer success support via shared communication channels, ensuring timely responses to hotel inquiries and post-deployment issues. Thrive in a fast-paced, global environment while guiding properties through SaaS technology adoption and organizational change.

Education

• Arizona State University

  Bachelor of Arts (BA)

• Universidad de Belgrano

  Latin American Studies

• Arizona State University

  Certificate

Skills

• Windows
• Microsoft Office
• Public Speaking
• Microsoft Word
• Research
• Time Management
• Teamwork
• Customer Service
• English
• Social Media
• Powerpoint
• Microsoft Excel