Jonathan Deskins
- Role
- Manager, Engineering Field, Technology at T-Mobile
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Manager, Engineering Field, Technology
Jul 2014 — Present · Raleigh-Durham, NC, US
I oversee the day-to-day field activities necessary to ensure smooth operation of the network. Supports other departments within market for new cell site turn-up, troubleshooting issues, and achieving performance metrics. I coordinate and supervise the daily activities of the engineering field staff in order to maintain the performance of all Base Transceiver Station (BTS) nodes to ensure optimal service is provided to T-Mobile’s subscribers at all times. Play a catalyst role in building a strong, motivated, service-oriented team by utilizing routine coaching sessions, assisting with progressive career development, and establishing training requirements. Interact with all local and regional departments as well as with sales teams to assist in developing new tools, processes, and planning/scheduling workload execution. Promote a healthy work environment and are the voice of the front-line employee.
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