Jonathan Dandridge

Injury Claims Specialist @Progressive Insurance

Determine the most effective and efficient sequence of activities to make timely contact with all relevant parties and ensures that conditions are set for a timely and accurate assessment of damages, including the movement of vehicles to the appropriate location for inspection and repair- Interview, collect and document information from customers, agents, witnesses, police reports, etc- Interpret policies and analyzes information gathered to determine course of action- Ensure that all damage is consistent with the report of the accident- Negotiate with customers and claimant carriers when claims cannot be settled in full- Recognize applicable exposures and endorsements- Refer questionable claims for further investigation- Resolve total losses to include execution of total loss paperwork- Recognize subrogation opportunities and refer accordingly- Manage claims inventory workload which includes paperwork associated to claim, diaries, mail, phones, and issues payments as needed- Evaluates and settles unrepresented bodily injury claims- Pursues early settlement opportunities with injured person via phone or in-person- Interviews, collects and documents information from customers, agents, witnesses, police reports,doctors records etc- Negotiates with customers and claimant carriers when claims cannot be settled in full.