Jonathan Cummings
Senior Member Services Officer at SECU
- Role
- Senior Member Service Officer at SECU
- Location
- Goldsboro, NC, US
- LinkedIn followers
- 500 followers
About Jonathan Cummings
l enjoy working one-on-one with my clients. I believe it\'s important to invest my time to understand what\'s important to you and what goals you have in life. I build personalized strategies to help you reach your goals. Then we\'ll partner together throughout your life to help keep you on track. Whether you\'re planning for retirement, saving, or just trying to protect the financial future of the ones you care for the most, we can work together to develop specific strategies to help you achieve your goals. I\'m dedicated to providing you top-notch client service.
Experience
Senior Member Service Officer
Feb 2024 — Present · Garner, NC, US
Builds long-term relationships with existing and new SECU members. Ensures retention and provides excellent service in all member interactions. The officer\'s key responsibility is to identify customers\' needs so that you can provide them with options that meet their needs and their financial objectives. Reach out into the community by visiting businesses and conduct educational seminars in the community. Develops and maintains strong relationships with SECU partners.
Education
Fayetteville Technical Community College
Associate of Arts - AA, Business Administration and Management, General
East Carolina University
Criminal Justice/Psychology
2006 — 2011
University of North Carolina at Pembroke
Bachelor of Business Administration - BBA, Business Administration and Management, General
University of North Carolina at Pembroke
Master of Business Administration - MBA, MBA
Skills
- Credit
- Microsoft Word
- Team Leadership
- Time Management
- Training
- Customer Satisfaction
- Leadership
- Inventory Control
- Coaching
- Data Analysis
- Team Building
- Leadership Development
- Customer Retention
- Data Entry
- Direct Sales
- Customer Service
- Cpr/Aed Certification
- Applicant Tracking Systems
- Cold Calling
- Account Management
- Recruiting
- Interrogation Techniques
- Social Media
- Teamwork
- Banking
- Profit
- Public Speaking
- Troubleshooting
- Research
- Call Centers
- Critical Thinking
- Army
- Telephone Skills
- Access
- Event Planning
- Sales Process
- Supervisory Skills
- Social Networking
- Powerpoint
- Microsoft Excel
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