Jonathan Cummings
End User Experience Manager | Customer Success Manager| Sales Engineer
- Role
- Work Station Support & Communication Center Manager at Texas Children's Hospital
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jonathan Cummings
With over 14 years of experience in business, technology support, team leadership, and…
Experience
Work Station Support & Communication Center Manager
Jun 2022 — Present · US
Oversee technical support operations for over all employees at TCH across multiple Texas locations, ensuring seamless support and workstation reliability Led, developed, and mentored team members, cultivating a culture of continuous growth and improved customer satisfaction. Spearheaded the recruitment, onboarding, and performance evaluation of technical staff to ensure high team efficiency. Managed relationships with field support and printer support MSP Managed and led desktop/laptop/WOW lifecycle project Resolved incidents and provided support within agreed upon time frames as defined by Priority and Service Level Agreement Collaborate with other Information Technology groups within the department to provide customer solutions and resolve incidents/requests. Implemented new ServiceNow dashboard to streamline the team’s workflow which increased customer satisfaction.
Education
DeVry University-Texas
Technical Management
2007 — 2012
DeVry University-Texas
Bachelor of Science (BS)
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