Jonathan Counts

About Jonathan Counts

I help teams and customers get measurable value from software — by combining strong…

Experience

1. Scrum Master

   Mi-Case

   Jan 2025 — Present

   In my role as Scrum Master at Mi-Case, I am excited to contribute to the company’s mission of empowering public safety and the public sector with modern software solutions. I will be working closely with the Jail Management System and E-Licensing teams to enhance Agile practices and drive the delivery of high-quality software that supports critical public sector operations.By fostering collaboration, transparency, and continuous improvement, my goal is to help these teams optimize their Agile workflows, streamline delivery processes, and achieve sustainable, high-performing results. I will focus on coaching team members on Agile principles, removing obstacles, and ensuring that the teams are aligned with Mi-Case’s vision of transforming public sector software solutions.This role provides a unique opportunity to contribute to impactful solutions that improve public safety and service efficiency through technology, and I am eager to bring my expertise in Agile methodologies to drive success within the organization.

Education

• Cuyahoga Community College

  Transfer Eligible Focus, Film Studies

  1999 — 2000

• Cape Fear Community College

  Certificate, Film Production

  2003 — 2005

Skills

• Word
• Telecommunications
• Microsoft Word
• Customer Experience
• Customer Retention
• Customer Service
• Android
• Video Production
• Call Centers
• Teamwork
• Microsoft Office
• Sales
• Social Networking
• Time Management
• Powerpoint
• Microsoft Excel
• Retail
• Marketing
• Account Management
• Training
• Customer Satisfaction
• Employee Training
• Inventory Management
• Computer Software Training
• Video Editing
• Excel
• Final Cut Pro
• Final Cut Studio
• Team Building
• Troubleshooting
• Mobile Devices
• Wireless
• Mac Os X
• Technical Support