Jonathan Coombs

General Manager of Catering Operations @Tatte Bakery & Cafe

Washington, DC, US

As General Manager of the Catering Department, I oversee all aspects of catering operations, ensuring exceptional service, culinary excellence, and seamless execution for a wide range of client events. I lead a diverse team of culinary, service, and operations professionals, fostering a culture of accountability, collaboration, and continuous improvement. I manage daily production workflows, coordinate staffing, and implement service standards that consistently exceed client expectations.I drive strategic planning for the department, aligning operational goals with company growth initiatives and financial targets. I am responsible for budgeting, forecasting, and P&L oversight, maintaining cost controls while maximizing revenue opportunities. Through proactive operational innovation, and quality control, I ensure that every event — from high-volume corporate orders to customized VIP experiences — reflects the brand’s commitment to excellence.I collaborate closely with sales, culinary, and leadership teams to streamline communication, optimize resources, and deliver outstanding client experiences. I oversee training programs to develop team skills in culinary execution, logistics management, and customer service. I also ensure full compliance with food safety regulations, labor laws, and company policies.By analyzing performance metrics, client feedback, and operational trends, I continuously refine systems, enhance service models, and drive department-wide improvements. I serve as a key liaison with clients, building strong relationships to support retention and growth, and identifying new opportunities to expand catering offerings.My leadership combines operational expertise, strategic insight, and a passion for hospitality — ensuring the Catering Department operates efficiently, profitably, and with a relentless focus on guest satisfaction.