Jonathan Chesnay
Reception Manager @The Newman
Signup · Get unlimited contacts
WORK HISTORY
Reception Manager @The Newman
Pre-Opening Project LeadSpearheaded the pre-opening phase for The Newman Hotel, an independent luxury property managed by KinsFolk & Co where I played a pivotal role in building the operational foundation for a high-performing front-of-house team.• Built and trained a team of 15 from the ground up, working closely with HR to recruit top talent and create a robust onboarding process.• Developed and delivered training programs covering 7 software platforms, cross-functional responsibilities, and brand-specific standards, ensuring the team was fully prepared for launch.• Collaborated with senior leadership to finalize 30+ SOPs, including VIP amenities, in-room services, and guest policies, aligning operations with the brand’s vision.• Implemented Opera On Cloud alongside Revenue & Finance Directors, setting up critical systems and documentation to support daily operations• Ensured compliance with \"Preferred Hotels\" standards by designing targeted training and empowering the team to excel in quality audits.• Embedded company values into daily operations, creating a guest experience that reflected the unique standards of REAL People ™.• Achieved 100% of compliance in training and mandatory regulations.
EDUCATION
Lycee Joachim du Bellay - Angers
A Scientific Level
lycée Sainte-Anne
BTS hospitality and management, Hospitality Administration/Management
SKILLS
ABOUT JONATHAN CHESNAY
We are the Future — Let’s build it together.I believe in a world where inclusivity, equality, sustainability, and genuine human connection drive progress.My 20+ years in hospitality have been about turning these values into action—from a waiter at Disneyland Paris to managing client-facing operations at The Newman Hotel in London.I’ve been part of two hotel openings, supported two others post-launch, and restructured six reception teams for efficiency and collaboration. I thrive in dynamic environments, whether navigating IT outages (where I implemented contingency plans to maintain 80% occupancy for 17 days) or adapting to ever-changing regulations during COVID-19 lockdowns.My career has been defined by innovation, teamwork, and a relentless focus on improvement—whether streamlining workflows, fostering cross-departmental relationships, or championing better work environments and career development of my team members.I’ve lost count of the ideas we’ve implemented (and those we’ve learned from) to make hospitality more efficient, enjoyable, and human-centered.My leadership style is simple: Guest and team satisfaction at the heart of every decision. Quality and standards as a foundation (with room for exceptions when needed). Organization to simplify processes and boost efficiency. Collaboration to unite teams and drive collective success. A smile. Because it’s free, powerful, and makes all the difference.Now, I’m ready to transfer my skills to the corporate world as an Office Manager.My goal?To bring my operational expertise, people-first approach, and passion for creating thriving work environments to a forward-thinking organization. Let’s connect and explore how we can build the future—together.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.