Jonathan Cann
Technical Business Analyst @SMS
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WORK HISTORY
Technical Business Analyst @SMS
Cardiff, GB
Provide supporting services to facilitate the Metering and/or Customer Contact Transformation Programmes in meeting their business objectives, including- Business and Data Analysis support for both operational and new features (liaising withstakeholders to determine, agree and document requirements using Industry standard approachesand artefacts)- Explaining and refining requirements to development teams to ensure software complies with expectations- Support Quality Assurance activities ensuring developed product meets expectations- Provide regular updates on progress, issues and risks- Provide advice, guidance and input to project activities, including support for planning, riskmitigation and issue resolution- Undertake data mapping activities and gap analysis- Facilitate and attend multiparty workshops- Work alongside key project personnel to contribute to Metering and/or Customer Contact Transformation Programmes with associated business analysis activities
EDUCATION
The Open University
Bachelor of Arts Open Degree, Business Studies & Systems Thinking
SKILLS
ABOUT JONATHAN CANN
Experienced Technical Business Analyst with over 10 years of delivering high-impact data and technology projects across the banking, insurance, and financial services sectors. Adept at translating complex business needs into actionable technical solutions, driving end-to-end project lifecycles, and leading cross-functional teams. Proven ability to manage large-scale data migrations, design enterprise data models, and integrate third-party platforms with a focus on governance, security, and performance.
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