Jonathan Bikman

About Jonathan Bikman

Operations/Fulfillment Director with extensive customer service, management, strategic…

Experience

1. Director of Fulfillment

   Namify

   Dec 2021 — Present · Springville, UT, US

   Understand customer requirements and accordingly prepare production plan- Work with management to oversee the preparation of production proposals, SOW and pitches- Schedule and lead team meetings and presentations- Assist in developing and managing overall budget- Perform customer negotiation for contracts and pricing- Work with production team to manage production workflow, schedule and quality- Monitor production activities and adjust schedule to ensure on-time delivery- Develop process improvements to optimize production speed and quality- Establish and enforce production and quality standards- Build strong working relationship with customers and other internal teams for securing new business opportunities- Motivate team members to deliver exceptional work and exceed expectations- Organize job training for team members to achieve company objectives- Maintain all production related documentations for future reference purposes- Ensure that final product meets quality standards and customer specifications

Education

• Utah Valley University

  Psychology

  1998 — 2002

• Brigham Young University - Idaho

  Business/Commerce

  1995 — 1997

Skills

• Team Building
• Management
• Product Development
• Analysis
• Problem Solving
• Business Planning
• Operations Management
• Budgeting and Expense Control
• Public Relations
• Recruiting
• Training
• Customer Satisfaction
• New Business Development
• Strategic Planning
• Coaching
• Project Planning
• Leadership
• Start-Ups
• Marketing Strategy
• Sales
• Customer Retention/Loyalty
• Forecasting
• Employee Development and Motivation
• Budgets
• Vendor Management
• Customer Service
• Problem Resolution