Jonathan Bentley
Programme Manager - Fixed Network Expansion @Virgin Media O2
Warrington, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2018 — Present
Programme Manager - Fixed Network Expansion @Virgin Media O2
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Programme Management of the Network Planning of Project Lightning. Ensuring plans are delivered on time, to the correct quality and to cost through robust governance highlighting and mitigating risk. Provide root cause analysis to deliver operational improvements and provide communication of the programme status to senior stakeholders.
SKILLS
Customer ExperienceService ImprovementStrategic PlanningContact CentersAnalyticsProject DeliveryOperational ExcellenceOutsourcingProject PlanningKpiStakeholder ManagementAnalysisBroadbandForecastingMisCustomer InsightPerformance ManagementCapacityTelephonyOutboundSocial MediaInbound MarketingProcess ImprovementCapacity PlanningWorkforce ManagementManagementTeam LeadershipBusiness Change ManagementSchedulingCall CentersTelemarketingWeb ChatProgram ManagementCall CenterService DeliveryResource ManagementSlaInboundTeam ManagementProject Management
ABOUT JONATHAN BENTLEY
Over 25 years of experience in leading Resource Planning, MI, Change, Quality, Project & …
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