Jonathan B Cole
Partnership Director @Townhouse
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WORK HISTORY
Partnership Director @Townhouse
London, GB
Leading the operational and commercial performance of Townhouse’s global franchise network, ensuring every salon delivers a world-class customer experience and operates to the brand’s premium standards.Taking full ownership of partner relationships following the signing of franchise agreements, guiding franchisees from onboarding through opening and into sustained, high-performing operations. Acting as a senior operational leader and brand ambassador, ensuring consistent execution across all territories while enabling thoughtful local market adaptation.Holding accountability for operational readiness, brand standards, and ongoing performance governance, protecting brand integrity, strengthening partner relationships, and supporting the profitable, sustainable growth of the Townhouse franchise network.
ABOUT JONATHAN B COLE
With a strong foundation in food service operations and expertise in geographic expansion, my role as Senior Operations Manager at Starbucks involves leading licensee field operations with a strategic vision. At Paddy & Scott\'s, I shaped the store environment and developed franchising tools, driving our brand to new markets and enhancing the customer experience.My current mission is to leverage my competencies in employee training and operations management to further Starbucks\' growth. The organization benefits from my ability to develop operational tools that ensure consistency and quality across franchises, with a keen focus on the end-user journey to deliver substantial results.
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