Jonathan B.
Customer Experience and Support professional
- Role
- Director of Customer Experience at KeyMe Locksmiths
- Location
- South Plainfield, NJ, US
- LinkedIn followers
- 500 followers
About Jonathan B.
As the Director of Customer Experience at KeyMe Locksmiths, I oversee the daily operations and performance of a team that provides exceptional service and solutions to our customers across the US. I am passionate about creating a positive and productive work environment that fosters employee engagement, customer satisfaction, and continuous improvement.With over 15 years of experience in customer service, operations, and process improvement, I have successfully managed and executed multiple projects that enhanced the efficiency, quality, and profitability of our services. Some of my achievements include reducing customer wait time by 30%, increasing customer retention rate by 25%, and implementing a new CRM system that streamlined workflows and communication. I also have strong analytical, communication, and leadership skills that enable me to collaborate effectively with various stakeholders and drive results.
Experience
Director of Customer Experience
Feb 2022 — Present · NJ, US
Education
Western Governors University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2013 — 2015
UCNJ Union College of Union County, NJ
Associate's degree, Liberal Arts and Sciences/Liberal Studies
2006 — 2008
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