Jonathan Avalos

About Jonathan Avalos

Experienced in cybersecurity, technical support, network engineering, and product management with a strong focus on optimizing IT infrastructure and security. Proficient in real-time network security monitoring, incident response, and designing protocols to ensure compliance and mitigate risks. Skilled in providing Level 2/3 support for complex networking issues, including VLAN, DHCP, DNS, and firewall management, while enhancing security postures. Expertise in configuring and troubleshooting Layer 2/3 networks, routing protocols, and wireless technologies to improve performance and scalability. Adept at leading cross-functional teams and driving product development initiatives, aligning technology solutions with business goals to ensure robust and secure connectivity across enterprise environments. Proven ability to streamline operations through automation and strategic planning.

Experience

1. Mta Customer Service Analysts Specialist

   Metropolitan Transportation Authority

   Jul 2022 — Present · Jamaica, NY, US

   Count passengers of the trains for the Long Island Railroad, enter data entry into the databases, provide customers service for the passengers, navigate directions to pinpoint the passengers locations and many more assign tasks.Also solve customers problems & troubleshooting processes involved with technical aspects. IPad troubleshooting and Android troubleshooting. Solved OMNY metrocards problems, Long Island railroad ticketing machines hardware and software. Heavy duty troubleshooting with Operating systems and Mac OS. Again other duties assigned.

Education

• Borough of Manhattan Community College

  Associate of Science - AS, Computer network technology

• Baruch College

  Bachelor of Arts - BA, Computer and Information Systems Security/Information Assurance & Psychology

  2021 — 2024