Jonathan Anderson
Senior Information Technology Specialist | Information Technology Infrastructure, Technical Support | Secret + | Secret Clearance
- Role
- Senior Information Technology Specialist at Prime Technical Services Inc
- Location
- Germantown, MD, US
- LinkedIn followers
- 500 followers
About Jonathan Anderson
Dedicated and highly skilled Senior Information Technology Specialist with 7 years of…
Experience
Senior Information Technology Specialist
Mar 2024 — Present · Bethesda, MD, US
Perform quality assurance functions to ensure workstations and laptops meet specifications for the Navy-Marine Corps Intranet.Troubleshoot hardware and software issues on laptops, desktops, networks, and printers using the Remedy/SM7 ticketing system supporting Department of Defense operations.Interact with customers to understand the business environment and technical context, ensuring alignment with organizational strategic direction.Utilize Remote Desktop to remotely troubleshoot and resolve computer issues requiring physical assistance.Conduct on-site troubleshooting and repair of defective hardware.Manage and maintain Windows Active Directory environment with Server 2008/2012, including system image creation and deployment.Perform quality assurance functions to ensure workstations and laptops meet specifications for the Navy-Marine Corps Intranet.Troubleshoot hardware and software issues on laptops, desktops, networks, and printers using the Remedy/SM7 ticketing system supporting Department of Defense operations.Interact with customers to understand the business environment and technical context, ensuring alignment with organizational strategic direction.Utilize Remote Desktop to remotely troubleshoot and resolve computer issues requiring physical assistance.Conduct on-site troubleshooting and repair of defective hardware.Manage and maintain Windows Active Directory environment with Server 2008/2012, including system image creation and deployment.
Education
Sojourner-Douglass College
Bachelor of Applied Science - BASc, Information Technology
Eleanor Roosevelt High School
High School Diploma
Bowie State University
Bachelor of Applied Science - BASc, Network and System Administration/Administrator
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