Jonathan Frost Allen
People Focused & Data Obsessed Technology Leader
- Role
- Director of Customer Success at Aguardion
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Jonathan Frost Allen
A CS, product and sales leader running a SaaS startup serving the community corrections market
Experience
Director of Customer Success
Jul 2018 — Present
Aguardion is a SaaS startup providing an innovative, analytics-focused case management software designed for the criminal justice system. In this leadership role, I manage the Sales, Customer Success and Support teams. Some highlights include-Double-digit improvements in customer retention and satisfaction year over year: customer success responses are faster, higher quality and requires fewer staff hours per request- Consistent improvements in Sales KPI\'s: utilizing data and smart automation, sales velocity has increased every year-In collaboration with the development team, implemented procedure changes that saved costs, improved development agility, and led to custom development work constituting a new revenue stream -Successful change-managed marketing/sales pivots, policy implementations and internal technology addition, I manage our product roadmap and collaborate with the Dev team on feature development.
Education
University of Massachusetts Amherst
Bachelor’s Degree, Social Thought and Political Economy
2010 — 2013
University of Massachusetts Amherst
Bachelor's Degree
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