Jonathan Alavez Reyes
AI Engineer Intern @ JLG | Computer Science @ Pennsylvania State University | Schreyer Honors Scholar | HSF Scholar
- Role
- Customer Service Ai Engineer at JLG Industries
- Location
- Norristown, PA, US
- LinkedIn followers
- 500 followers
About Jonathan Alavez Reyes
Hello, I\'m John. I’m a Computer Science student at Penn State Abington and a Schreyer…
Experience
Customer Service Ai Engineer
May 2025 — Present · McConnellsburg, PA, US
Designed and implemented an LLM-powered summarization system that processed and summarized customer service transcripts, improving accessibility and reducing research time for support teams- Developed an internal semantic search interface leveraging vector search, embedding-based clustering, and natural language retrieval to enable knowledge writers to efficiently locate and analyze related case histories- Collaborated cross-functionally with knowledge writers and technical teams to integrate AI-driven tools into existing workflows, streamlining knowledge article creation- Applied data preprocessing, prompt engineering, and Python-based automation to enhance model accuracy and usability- Strengthened skills in AI/ML integration, natural language processing (NLP), data analysis, and full-stack development while delivering production-ready internal tools.
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