Jonatha Lins

International Technical Account Manager @Alarm.com

UT, US

Managed accounts for one of Europe\'s largest security companies, driving growth in security, video, energy efficiency, and automation solutions.• Grew Portugal\'s second-largest Telco security account base from 0 to in one year through strategic planning and relationship management.• Managed accounts across 9 Spanish-speaking security companies in Ecuador, Colombia, and Peru, and 2 Portuguese-speaking dealers in Brazil, providing strategic account management, technical guidance, and training to support growth and platform adoption.• Managed accounts for 10 security companies across the Caribbean, fostering growth and implementing solutions through strategic account management and training.• Delivered engaging webinars and live presentations on technical topics to global and diverse audiences.• Led monthly meetings with product managers and quality engineers to launch high-quality platform features and devices.• Assisted in implementing web services, web hooks, and APIs (SOAP & REST), enabling system integrations for developers.• Created monthly technical bulletins in English, Spanish, and Portuguese, clearly communicating platform updates.• Trained clients on product features, devices, and implementations, enhancing their usage skills.• Produced video courses for our online academy in Portuguese, simplifying complex technical topics for Portuguese-speaking countries.

Ensign College

Bachelor's degree

Ensign College

Associate's degree