Jonas Herold-Zanker
Service Delivery Manager @It & Digital
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WORK HISTORY
Service Delivery Manager @It & Digital
Kingston upon Thames, GB
In this role I lead the continual service improvement team across a partnership of three local authorities. Capabilities include customer experience management, service improvement projects, reporting and analysis. I am also the practice lead for Continual Improvement and Measurement & Reporting practices and drive organisational strategy on both.
EDUCATION
University of Winchester
Digital Technology Solutions - Business Management
University of Essex
Bachelor of Arts (B.A.), English Language and Literature, General
Pädagogische Hochschule Freiburg
Bachelor of Education - BEd, Secondary Education and Teaching
University of Bristol
Master of Arts (M.A.), English Literature
University of Roehampton
Digital Technology Solutions BSC, Computer Science
ABOUT JONAS HEROLD-ZANKER
Service Delivery Manager with extensive experience of working in IT service management…
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