Jonas Carrasco
Director of Communications System @Ennoble Care
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WORK HISTORY
Director of Communications System @Ennoble Care
Director of Communications Systems responsible for leading enterprise contact center infrastructure, voice platforms, and communication analytics across multi-market healthcare operations. Owns CCaaS optimization, IVR/routing strategy, performance reporting, and compliance governance to improve speed-to-answer, reduce call leakage, and strengthen patient access. Focused on building scalable, data-driven communication systems that translate operational activity into measurable revenue and service outcomes.
EDUCATION
Wilmington University
Business Administration and Management, General
The University of Texas at San Antonio
Bookcamp, 3 slack developer
ABOUT JONAS CARRASCO
Enterprise Contact Center Leader Driving Results Across U.S. MarketsAccomplished contact center and operations executive with extensive experience leading large-scale transformation across financial services, banking, collections, and home improvement organizations. Operates as a strategic partner to senior leadership, driving initiatives that reduce costs, optimize performance, and materially improve customer and revenue outcomes.Expert in leveraging data, analytics, and technology to redesign processes, enforce operational discipline, and scale high-performing contact center environments. Relentlessly focused on execution, accountability, and service excellence that translates directly into measurable financial impact\'s.
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