Jonah Parks

Experience

1. IT Support Engineer

   Clinisys

   Aug 2023 — Present · Raleigh, NC, US

   Implement, manage and maintain scalable virtual infrastructure to support business operations- Create comprehensive technical documentation, including standard operating procedures, troubleshooting guides and user manuals- Conduct training sessions and workshops for team members on software and hardware best practices, internal applications and virtual infrastructure- Resolve an average of 200+ technical support tickets per month, ensuring timely and efficient resolution of hardware, software, and network issues- Managed all IT responsibilities and tasks for the Raleigh office, including troubleshooting hardware and software issues, overseeing system updates, and providing end-user support to ensure seamless day-to-day operations- Conducted technical product quality and security evaluations for legacy products used within the company, identifying potential vulnerabilities, recommending improvements, and ensuring compliance with industry best practices