Jonah Roehl
Manager, Large Business Account Management @Salt River Project
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WORK HISTORY
Manager, Large Business Account Management @Salt River Project
Manage activities of Account Managers in building and enhancing relationships with SRP\'s top key customers utilizing accepted account management methodologies to achieve goals for customer satisfaction. Coach staff in development strategies and tactics to achieve specific goals for SRP\'s various energy services. Gather and communicate market intelligence to SRP management and provide competitive market insight and direction to staff related to achieving these goals.Plan, prepare and manage yearly manpower and account assignments. Continuous monitoring of resource capacity based on workload and forecasted volume.Assist team in achieving high levels of customer service with both internal and external customers by developing and enhancing staff\'s skill set in customer service, relationship building, customer advocacy, SRP and utility fundamentals, sales, written and oral communications, and ensuring proper documentation of interactions.Direct and monitor team as appropriate in the resolution of customer challenges through established departmental processes. Evaluate these processes as necessary to recommend and coordinate implementation of needed changes where applicable.Communicate to team the significant financial, operational, and organizational impacts of SRP\'s goals and objectives, and direct their efforts in contributing towards their accomplishment.Develop, elevate and enhance the team’s knowledge of utility industry challenges, the technical aspects of electricity and utility operation, our customers’ growing need for sustainability solutions, plus products and services offered by SRP through departmental training and development.Build relationships with key decision makers in appropriate organizations inside and outside of the utility industry.Develop and deliver presentations within SRP, to industry organizations, and for customers where invited or appropriate.Manage special projects as assigned.
EDUCATION
Thunderbird School of Global Management
Master of Business Administration - MBA, International Business
Arizona State University
Bachelor of Science - BS, Political Science and Government
California Lutheran University
Political Science and Government
ABOUT JONAH ROEHL
Manage activities of Strategic Energy Managers in building and enhancing relationships with SRP\'s top key customers by utilizing accepted account management methodologies to achieve goals for customer satisfaction. Coach staff in development strategies and tactics to achieve given specific goals for SRP\'s various energy services. Gather and communicate market intelligence to SRP management and provide competitive market insight and direction to staff related to achieving these goals.Plan, prepare and manage yearly manpower and account assignments. Continuous monitoring of resource capacity based on workload and forecasted volume.Assist team in achieving high levels of customer service with both internal and external customers by developing and enhancing staff\'s skill set in customer service, relationship building, customer advocacy, SRP and utility fundamentals, sales, written and oral communications, and ensuring proper documentation of interactions in the current customer relations management software.Direct and monitor team as appropriate in the resolution of customer challenges through established departmental processes. Evaluate these processes as necessary to recommend and coordinate implementation of needed changes where applicable.Communicate to team the significant financial, operational, and organizational impacts of SRP\'s goals and objectives, and direct their efforts in contributing towards their accomplishment.Develop, elevate and enhance the team’s knowledge of utility industry challenges, the technical aspects of electricity and utility operation, our customers’ growing need for sustainability solutions, plus products and services offered by SRP through departmental training and development.Build relationships with key decision makers in appropriate organizations inside and outside of the utility industry.Develop and deliver presentations within SRP, to industry organizations, and for customers where invited or appropriate.Manage special projects as assigned.
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