Jon Williams
Retail Store Manager at T-Mobile | Sales & Customer Experience Leader | Telecom & EV Service Professional | Driving Performance, Culture & Operational Excellence
- Role
- Retail Store Manager at T-Mobile
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jon Williams
Experienced professional with a strong background in customer service, field operations, and troubleshooting. Skilled in managing service workflows, coordinating diagnostics and repairs, and utilizing advanced telematics to resolve issues efficiently. Adept at optimizing processes, leading teams, and delivering high-quality technical support while ensuring a seamless customer experience. Focused on growing expertise in the electric vehicle industry and contributing to operational success through leadership and continuous improvement.
Experience
Retail Store Manager
Dec 2025 — Present · TX, US
Lead the daily operations of a high-volume wireless retail location, focusing on sales performance, customer satisfaction, and team development. • Drive sales results by setting clear goals, coaching behaviors, and executing T-Mobile’s Un-Carrier experience standards. • Build a high-performing culture through consistent feedback, recognition, and accountability. • Strengthen operational excellence through scheduling, inventory oversight, KPI reviews, and process discipline. • Partner with the Rural Market Manager to execute business priorities, staffing strategies, and community outreach initiatives. • Lead with empathy, confidence, and data-driven decision making to elevate overall store performance and customer loyalty.
Education
Baylor University
Ba, Political Science
2003 — 2007
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