Jon Umstead

About Jon Umstead

As Chief Marketing Officer and Head of Flood Insurance Business Services at Solstice Innovations, I work across strategy, operations, and product to support an insurance platform built for carriers, MGAs, and agents. Our work centers on underwriting, claims, billing, and service workflows; designed intentionally to support growth without operational drift.My leadership mantra is \"Strategic Visioneering,\" aligning mission, metrics, and momentum to turn innovation into execution. Across underwriting, claims, agency, and client success, I blend domain depth with operational rigor to deliver scalable, resilient systems and processes. I write and share regularly on insurance operations, scalability, and designed work, especially where process, technology, and execution intersect.Over my career, I have:• Scaled organization capabilities (operations, technology delivery, client success) from startup to mature structure• Spearheaded digital transformation initiatives that reduced operational cycle times, improved data flows, and enabled faster integration with external systems• Led cross-functional teams of product, engineering, operations, and client support to deliver customer-centric outcomes• Built strategic partnerships with carriers, WYO flood agencies, and Insurtech providersKey Focus & Expertise:• Insurance core system modernization• Operational strategy & scaling• Executive leadership & change management• P&C (homeowners & flood) market strategyI’m actively open to developing strategic partnerships in the Insurtech and insurance operations sectors, as well as speaking engagements across various industries.

Experience

1. Member Board of Directors

   National Flood Association

   Apr 2025 — Present

Education

• Wright State University

  Bachelor of Science (BS), Management Science

  1993 — 1996

• The Ohio State University Fisher College of Business

  Executive MBA

  2007 — 2008

Skills

• Data Entry Operations
• Financial Management
• Dod
• Marketing Strategy
• Strategy Development
• Program Management
• Business Performance Coaching
• Executive Management
• Strategic Vision
• Presentation Development
• Call Center Administration
• Sales
• Business Coaching
• Increased Profitability
• Strategy
• Print/Mailroom Operations
• P&L
• Proposal Management
• Leadership Mentoring
• Fiscal Impact Analysis
• Outsourcing
• Software
• Flood
• Strategic Planning
• Public Speaking
• P&L Management
• Organizational Leadership
• Presenter
• Insurance
• Acquisition Integration
• Advisory Boards
• Underwriting
• Business Transformation
• Product Development
• Vendor Management
• Customer Acquisition
• Execution of Business Plans
• Sdlc
• Business Development
• Talent Acquisition