Jon Simpson
Sr Solutions Architect
- Role
- Sr Principal Ps Consultant - Technical Architecture at Genesys
- Location
- Kingsport, TN, US
- LinkedIn followers
- 500 followers
About Jon Simpson
Senior Solutions Consultant with extensive experience working in the Customer Experience industry-Skilled in Operations Management, IT Strategy, Professional Services, Artificial Intelligence, Bots, Contact Centers, and Software as a Service (SaaS)-Strong consulting acumen with a Master of Business Administration focused in Business Administration, Management and Operations
Experience
Sr Principal Ps Consultant - Technical Architecture
Feb 2024 — Present
Education
Northeast State Community College
Associate of Applied Science, Information Technology
2001 — 2003
Tusculum University
Master of Business Administration - MBA, Business Administration, Management and Operations
2015 — 2017
Tusculum University
Bachelor of Science, Business Management
2003 — 2005
Skills
- IT Service Management
- Software Development
- Integration
- Contact Center Design
- Solution Selling
- Problem Solving
- Operations Management
- Data Conversion
- Call Centers
- IT Management
- Strategy
- Disaster Recovery
- Application Development
- Project Management
- Network Administration
- Management Consulting
- Saas
- Project Implementation
- Business Process
- Requirements Analysis
- Ivr
- Cloud Computing
- Process Improvement
- Systems Analysis
- Business Process Improvement
- Business Intelligence
- Pre-Sales
- Vendor Management
- Unified Communications
- Business Transformation
- Professional Services
- Enterprise Software
- Enterprise Architecture
- Reporting & Analysis
- Core Banking
- Software Documentation
- Solution Architecture
- Programming
- IT Strategy
- Service Delivery
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