Jon Schuler

Director Customer Success - East Coast @Ryder System, Inc.

Columbus, OH, US
MOBILE NUMBERS
+16•••••••63

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WORK HISTORY

May 2022 — Present

Director Customer Success - East Coast @Ryder System, Inc.

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US

EDUCATION

N/A

Franklin University

Bachelor's Degree, Business Administration and Management, General

SKILLS

Business DevelopmentCall CentersSupply ChainManagementTeam BuildingProgram ManagementSupply Chain ManagementStrategySapAccount Management3plProcess ImprovementLeadershipWarehouse ManagementStrategic PlanningP&L ManagementForecastingOrder ManagementCross-Functional Team LeadershipCustomer RetentionCustomer ServiceWarehousingMicrosoft OfficeSalesVendor ManagementLogisticsCustomer SatisfactionNew Business DevelopmentOperations ManagementCrmBusiness Analysis

ABOUT JON SCHULER

I am a strategic and relationship-oriented Director of Client Operations with extensive experience in devising comprehensive operational strategies from launch to scale that drive business growth, maximize revenue, and streamline efficiency across an array of agile environments. Business Operations & Logistics: Throughout my career, I have become an expert at managing budgets, P&L functions, and forecasting industry trends while staying abreast of the competitive market to achieve exponential growth. Additionally, I possess the fine-tuned ability to identify process gaps and devise innovative process improvement initiatives to maximize profits and productivity. As the Director of Client Services, I saved the company $400K annually by improving the overall delivery process and cutting excess spending. Project Management: I have a deep understanding of business and financial operations and can efficiently direct multiple, multi-million-dollar projects while ensuring they are delivered on-time, within the set budget constraints, and adhere to all regulatory compliances. Whether in the start-up culture or managing large retail corporations, I am adept at strategizing tailored project strategies to ensure operational success. Customer Satisfaction: I am a dynamic leader capable of cultivating key partnerships across all levels of an organization with the fine-tuned ability to identify specific client requirements and devise tailored solutions that surpass their goals and improve customer value. Likewise, I am passionate about working teams committed to furthering the standards of performance excellence and aligning resources to achieve customer-focused goals.

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