Jon Sanders

Senior Technical Account Manager @Medidata Solutions

London, GB

Senior Manager, responsible for the oversight and management of Operational issues for key EMEA Client contracts. Working with technical support and product teams on behalf of the customer, taking ownership and ensuring issues are resolved within SLA.Provide client feedback to the product teams and help prioritize enhancements and defects. Ensure customer expectations are managed, best practices are communicated and followed, and providing service performance reports. Analysing issue trends and make appropriate internal process improvements.

The University of Waikato

Bachelor's Degree, Chemistry & Geology

The University of Waikato

MSc, Geology