Jon R.
Enterprise CSAM @ Microsoft | REi ↯ | Digital Transformation Champion
- Role
- Enterprise - Customer Success Account Manager (Csam) at Microsoft
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Jon R.
REi ↯ - As a Customer Success Account Manager at Microsoft, I partner with…
Experience
Enterprise - Customer Success Account Manager (Csam)
Aug 2021 — Present · Dallas, TX, US
Role Summary:• Account Orchestration - Aligning Microsoft\'s suite of offerings with customers\' unique needs, ensuring maximum value from their investments in Microsoft solutions and support. Managing a diverse account portfolio including $2 mil Unified Support Enterprise Accounts and a $9 mil Microsoft Azure Consumption Commitment (MACC).• Customer Obsession - Building a deep understanding of the customer\'s business priorities, objectives and needs to consistently increase operational health, performance, and business capabilities.• Delivery Excellence - Collaborate with C-Suite/Executive stakeholders to develop and execute comprehensive success plans outlining: strategic initiatives, program milestones, and proactive solutioning. • Digital Transformation & Adoption - Drive customer adoption and engagement through consumption programs including training, workshops and managed solutions (Architectual reviews, POC\'s, Upskilling\'s, Product Activation\'s, Pilot\'s, Optimization Assessments)• Trusted Adviser - Provide fundamental and directional expertise on Microsoft\'s three (3) cloud (Azure, Dynamics and Modern Work) solutions.Meaningful Success: • FY24 Hispanic & Latinx Org of Leaders in Action (HOLA)- Educational Outreach Member of the Year• FY24 Hispanic & Latinx Org of Leaders in Action (HOLA)- DFW Educational Outreach | Mentor• FY24 Aspire Intern Program - Mentor • FY23 Aspire Champ - Continued Onboarding Champ in ACE (Aspire, Connect, Empower)• FY22 Aspire Intern Cohort - Leader Certifications Obtained:• SC900• PL900
Education
University of North Texas
Bachelor's degree, Integrative studies in Computer Science / Business C.I.S. / Technical Communications
2018 — 2020
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